Frequently Asked Questions

Do you offer free shipping?

Yes! We offer free express shipping on all orders across South Africa, delivered reliably through Aramex.

How long does shipping take?

Orders are typically processed within 3 business days after being placed. Aramex will then deliver your order to your door. You'll receive a tracking notification once your order is on its way.

How do I track my order?

Once your order is confirmed, you'll receive an email with your order number. Simply visit our Track Your Order page and enter your order number or email address to follow your Aramex delivery in real time.

Do you store my payment details?

No, we do not store any payment details. All transactions are processed securely through PayFast, a trusted South African payment gateway. Your financial information is never held on our servers.

What payment methods do you accept?

We accept a wide range of payment methods through PayFast, including credit and debit cards (Visa, Mastercard), Instant EFT, Mobicred, and more — all processed securely.

What is the return policy?

You may return items within 30 calendar days of receiving them. Return shipping costs are the buyer's responsibility. Once your return is approved, a refund will be issued to your original payment method via PayFast.

How can I contact customer support?

You can reach our team via our support email. We typically respond within 24 hours on business days.